Newsroom Odido

Odido now offers customer contact solution from Talkdesk for the enterprise market

Tue, 18 Feb 2025 11:38:00 +0100

Today Odido offers a new solution for enterprises to make customer contact smarter and more efficient. Through Talkdesk's AI-powered Cloud Contact Center, business users will have access to generative AI-powered customer service solutions to help customers even faster and more efficiently. To this end, Odido is partnering with Evolve IP, which takes care of the implementation from A to Z for large enterprise customers. Thanks to the cooperation with Talkdesk, a leading provider in the field of customer contact services, Odido can serve its customers even better with AI-driven interactions.

A better customer experience using generative AI
Generative AI takes customer contact to the next level. Talkdesk's solutions help employees find answers faster so they can serve customers better and faster, and it also helps improve processes and services allowing companies to better respond to customer questions and needs. Smart AI chatbots solve common problems independently, freeing up employee time to focus on more complex tasks and other valuable customer interactions. In addition, Talkdesk's generative AI analyzes customer conversations and provides insight into recurring questions and problems. Talkdesks' solutions also proactively suggest optimizations to deliver even better service.

Odido opts for quality and vision with Talkdesk
In its ambition to support business customers in their digital transformation, Odido chooses a service provider known for its quality and vision in the field of generative AI. Talkdesk not only stands out in its underlying technology and AI systems, it also offers users even more ease of use through its modern User Interface.

A valuable collaboration
Thanks to this partnership with Evolve IP, Odido can now offer a customer contact center solution. Talkdesk is a global provider of artificial intelligence (AI)-based customer experience (CX) technology for companies of all sizes.

"With Talkdesk, we offer a scalable omnichannel Contact Center solution that perfectly meets the needs of businesses," said Martijn Teekens, Chief Commercial Officer Enterprise at Odido Business. "Talkdesk's strong and progressive position, together with our excellent connectivity and integrations, form a strong solution for medium and large enterprises in the Netherlands."

The new solution offers numerous benefits, including an enhanced customer experience, reduced workload for contact center staff, greater efficiency and significant cost savings.

“Customer experience is a key factor in building brand trust and loyalty”, adds Niall Madden, regional vice president of channel, EMEA at Talkdesk. “Odido understands this better deeply. With Odido's robust infrastructure and leading technology from Talkdesk, we now offer businesses the Contact Center solution that helps them achieve their CX goals.”

The Talkdesk Contact Center service is being implemented by Odido's trusted partner, Evolve IP. Timor Dehzad, Business Development Manager at Evolve IP EMEA concludes: “With the collaboration between Odido, Talkdesk and Evolve IP, we bring together the best of three worlds: Odido's reliable infrastructure, Talkdesk’s leading technology and Evolve IP’s implementation expertise. Together, we ensure that companies not only have access to the most innovative customer contact solutions, but that they are also seamlessly integrated into their existing processes. This partnership enables our customers to make a difference in customer experience, efficiency and capitalize on opportunities in AI."

Odido intends to further strengthen its market position

Mon, 10 Feb 2025 08:00:00 +0100

Odido Netherlands (“Odido” or “the Company”) provides mobile and fixed line communication services, both to consumers and businesses, including internet, television and telephony through a combination of own and third party infrastructure.

As the largest postpaid B2C mobile operator in the Netherlands in 2024, the Company offers its services under three different brands. The headline premium brand, Odido, serves both individual consumers and business customers. Odido’s versatile mobile offering means that the customer has a range of data options to choose from at varying prices, catering to their needs. In the consumer budget segment, Odido is active with both its Ben brand – providing straightforward quality for price-conscious customers – and Simpel, which serves its customers exclusively online.

Odido announces that the Company and its shareholders are currently exploring various strategic options to support Odido’s ongoing growth journey. An IPO is one of the possible strategic options which could include an equity raise. However, no firm decisions have been made at this stage.

Odido is constantly evaluating options that align with its strategic vision to accelerate growth, enhance market visibility, deliver long-term value to its shareholders and its customers. Odido is a leading European Telecommunications player and committed to driving innovation and expanding its reach for customers.

DISCLAIMER
This announcement is not for release, distribution or publication, whether directly or indirectly and whether in whole or in part, in or into the United States, Canada, Australia, Japan or any other jurisdiction where to do so would constitute a violation of the relevant laws of such jurisdiction. This announcement is for information purposes only and is not intended to constitute, and should not be construed as, an offer to sell or a solicitation of any offer to buy securities in any jurisdiction, including the United States, Canada, Australia or Japan.

No action has been taken by the Company or its shareholders that would permit an offer of securities or the possession or distribution of this announcement or any other offering or publicity material relating to any securities of the Company in any jurisdiction. You should not base any financial decisions on this announcement. Acquiring any investments related to the Company may expose an investor to a significant risk of losing all of the amount invested. The release, publication or distribution of this announcement in certain jurisdictions may be restricted by law and therefore persons in such jurisdictions into which they are released, published or distributed, should inform themselves about, and observe, such restrictions.

This announcement may include statements, including the Company’s financial and operational medium- to long-term objectives that are, or may be deemed to be, “forward-looking statements'”. These forward-looking statements may be identified by the use of forward-looking terminology, including the terms “believes”, “estimates”, “plans”, “targets”, “projects”, “anticipates”, “expects”, “intends”, “may”, “will” or “should” or, in each case, their negative or other variations or comparable terminology, or by discussions of strategy, plans, objectives, goals, future events or intentions. Forward-looking statements may and often do differ materially from actual results. Any forward-looking statements reflect the Company’s current view with respect to future events and are subject to risks relating to future events and other risks, uncertainties and assumptions relating to the Company’s business, results of operations, financial position, liquidity, prospects, growth or strategies. Forward-looking statements speak only as of the date they are made. Each of the Company, its shareholders and their respective affiliates expressly disclaims any obligation or undertaking to update, review or revise any forward-looking statement contained in this announcement whether as a result of new information, future developments or otherwise.

365 days before Milan Odido surprises short trackers with support from home on their skating suits

Thu, 06 Feb 2025 09:21:00 +0100

With exactly one year to go until the Winter Olympics in Milan, the Dutch shorttrackers will appear at the start of the ISU Shorttrack World Tour - Odido Cup in a unique outfit. Xandra Velzeboer, Sjinkie Knegt, Jens van ‘t Wout and their teammates were surprised with a special gesture: personal messages from loved ones, family and friends printed on their skating suits in the place where normally the sponsor can be found.

Thanks to TeamNL partner Odido, the skaters will get an extra source of inspiration during the ISU Shorttrack World Tour in Tilburg. The personal messages, meant to motivate and support, replace the Odido logo on the suits for this occasion. Top sport can be lonely, but the support of people around them allows the absolute best to cope with pressure, setbacks and challenges.

Those important people are also there during competitions, but at the end of the day, short trackers are alone on the ice. With the replacement of the Odido logos, Xandra Velzeboer, Sjinkie Knegt, Jens van ‘t Wout and their teammates also have the support of loved ones while on the ice. The unveiling of the new skating suits, the day before the start of the tournament in Tilburg, caused emotional reactions among the skaters. For instance, Jens van ‘t Wout, who recently dominated at the European Shorttrack Championships, was moved to tears. But champion Xandra Velzeboer was also perplexed by the personal message she received.

365 days to Milan
The Odido Cup marks the official start of the pre-Olympic year. In 365 days, the 2026 Winter Olympics will kick off in Milan. This is the start of a crucial year for short trackers, in which qualifications, intensive training and important competitions will be all-important.
With this in mind, Odido and KNSB decided to do something special together to give the team an extra boost. Messages sent in recent times by loved ones, friends and family - from encouragement after difficult moments to expressions of pride after major successes - were bundled and creatively incorporated into the short trackers' outfits.

Odido and shorttrack: a golden combination
As the proud naming partner of the fifth edition of the ISU Shorttrack World Tour and the main sponsor of TeamNL's shorttrack, Odido embraces the sport of shorttrack and its athletes. The IJssportcentrum in Tilburg will be transformed into a veritable shorttrack arena from 7 to 9 February, where the best Dutch shorttrackers will compete with the world's best.

Also after the Odido Cup, Odido will be associated as a partner with the next edition of the ISU Shorttrack World Tour in November 2025, to be held in Dordrecht. This tournament will also serve as an Olympic qualification tournament for TeamNL, ahead of the 2026 Milan Winter Olympics.

High-Speed train passengers now have mobile coverage in all HSL tunnels between Breda and Amsterdam

Mon, 03 Feb 2025 09:10:00 +0100

Train passengers traveling on the high-speed rail (HSL) route between Breda and Amsterdam now have full mobile coverage in all tunnels. In recent months, extensive work has been carried out to ensure mobile connectivity in the seven-kilometer-long Groene Hart Tunnel, the final of five tunnels that have been equipped with mobile antennas over the past years. As a result, the message “no mobile coverage” is now a thing of the past for passengers on this route.

Due to the numerous tunnels along the line, mobile coverage in HSL trains was impacted — a major inconvenience, especially since many travelers rely on their train journey to catch up on work or watch a film. Recognizing this need, Dutch mobile operators have worked hard in recent years to enhance the mobile experience for train passengers on this specific route. KPN, as the lead operator, collaborated with Odido and Vodafone to install mobile infrastructure in the HSL tunnels.

This was an exceptionally complex project requiring specialized installation techniques, as trains travel at high speeds through the tunnels. The systems had to be designed in such a way that they could withstand the pressure generated by these high velocities. Additionally, work could only be carried out during scheduled service interruptions. ProRail and Infraspeed facilitated the installation process over the past years, ensuring that mobile coverage is now available in all five tunnels. In the coming period, the network will be closely monitored and optimized to ensure seamless connectivity.

Odido Business and Anapaya bring SCION security technology to the Netherlands

Thu, 30 Jan 2025 11:34:00 +0100

As the first provider in the Netherlands, Odido is introducing Swiss software company Anapaya's new security solution for the business market in the Netherlands. This SCION security protocol, developed by the Federal Institute of Technology Zurich, is the new security standard and specifically designed for companies and governments with vital internet infrastructures. The cooperation with Anapaya makes Odido one of the first providers in the Netherlands able to offer this new technology to critical infrastructure customers.

New and extra protection
With Anapaya, Odido brings a unique and new service to the Dutch market, already successfully used by Swiss banks, for example. This protocol, SCION (Scalability, Control and Isolation On Next-generation Networks), offers a revolutionary approach to internet traffic. Unlike traditional internet protocols, SCION offers complete control over data flows. This means that information is transmitted exclusively via predefined, secure paths. Thanks to its multi-path routing functionality, the system can immediately switch to an alternative route in case of a disruption, ensuring continuous and reliable service. As a result, transmitted data is not only more secure but also more resilient, making SCION of great interest to vital sectors where security is especially important, such as the financial, healthcare, energy and government sectors.

“An exceptional addition to our service portfolio”
Odido's partnership with Anapaya underscores the telecom provider's ambition to support corporate customers in their digital transformation.

“SCION is an important addition to the existing security solutions we offer”, says Martijn Teekens, Chief Commercial Officer Enterprise of Odido Business. “We see that security is becoming increasingly important. With this new protocol we offer our enterprise customers an innovative and unique protection of corporate networks and Internet traffic.”

"We are thrilled to partner with Odido, the first internet service provider in the Netherlands to offer SCION connectivity," said Martin Bosshardt, CEO of Anapaya. "This partnership increases SCION’s reach to all users in the Netherlands. With Odido’s commitment to innovation and SCION’s next generation network architecture, we are setting a new standard for secure and future-proof internet services in the region."

More information about SCION can be found here.

Odido introduces double data for customers combining multiple subscriptions

Thu, 07 Mar 2024 13:49:00 +0100

Odido is doubling the mobile data for customers who combine multiple subscriptions at one address in ‘Klantvoordeel’, the exclusive benefits program. Both existing and new customers can now take advantage of the doubled data. Existing customers have been personally informed in recent days about these positive changes, demonstrating Odido's commitment to prioritizing customer satisfaction. The changes will take effect from March 12.

Odido aims to empower its existing and future customers to make the most of its world-class services and network, rewarding them for their choices. Simultaneously, the provider believes that everyone should always stay connected without worrying about data limits. Therefore, the existing benefits program has been enhanced. If a customer combines multiple subscriptions at one address in ‘Klantvoordeel’, the data bundle is doubled. For example, if a customer has a 20GB monthly data bundle, they will receive an additional 20GB, bringing the total to 40GB per month.

Increase in data bundles for existing customers
Odido observes an annual increase in total mobile data consumption on its mobile network. To ensure that existing customers with limited data bundles can keep up with this trend, Odido has gratuitously increased over 80% of its current data bundles. This aligns with the telecom provider's ambition to become the undisputed Customer Champion. Customers eligible for the free upgrade of their data bundle will receive a monthly gift of at least 1GB and up to 5GB, depending on their current data bundle. For customers who can combine multiple subscriptions in ‘Klantvoordeel’, this upgraded data bundle is also doubled monthly.

Enjoying more mobile data
Tisha van Lammeren, Chief Commercial Officer Mass Market at Odido, stated: "We believe that everyone should always stay connected; that's part of Odido's solutions. In a time when total data consumption continues to rise, we want to give our loyal customers more mobile data and provide something extra. And what better way than in the form of more data? Our mobile network was classified as 'outstanding' in February, ranking among the top 3 globally. With all the extra data, we give our customers more opportunities to continue using our world-class mobile network and worry less about their data limits."

More information about Odido's ‘Klantvoordeel’ program can be found at www.odido.nl/klantvoordeel.