Multi-year partnership marks next step in Odido's digital strategy

Odido today announces a long-term partnership with Wipro Limited, a leading AI-powered technology services and consulting company. Together with Wipro, Odido will work over the coming years to further modernise its entire digital and IT environment. Using Wipro's AI solutions, Odido will streamline its processes, increase operational efficiency, and develop new innovations to improve the customer experience and satisfaction of both consumer and business customers. This partnership fits seamlessly within Odido's broader strategy to make technology more human.

Technology that makes life more human
Within the partnership, Wipro will support Odido in the large-scale modernisation of its digital and business-oriented IT environment. AI platforms will be implemented that offer advanced capabilities for self-service, incident management, and operational efficiency. Wipro's conversational AI chat solution will, for instance, provide faster and more personalised support through multilingual, contextual, and interactive capabilities. By leveraging these AI-driven technologies and design-driven innovation, systems will be streamlined, tasks automated, and space created for continuous improvement. With this agreement, Odido takes an important step towards its digital future.

"At Odido, our goal is to make technology more human," says Robert Purdy, Chief IT Officer at Odido Netherlands. “This applies not only to the products and services we launch, but also to how we organise, maintain, and optimise our internal processes. The partnership with Wipro helps us take the next step in this journey and elevate our customer experience to a higher level.”

Graziella Neuvéglise, Managing Director Western Europe at Wipro Limited, says:
“The partnership with Odido demonstrates how we can add value through smart operational processes, agile development, and a future-oriented IT strategy. Together, we are working on a clear roadmap, optimising processes, and ensuring that technology better aligns with Odido's business objectives. By deploying our unified suite of AI-powered platforms, solutions, and transformative offerings, we are not only modernising the IT infrastructure but also helping to deploy technology in a way that drives growth and puts the customer at the centre. This partnership is focused on sustainable innovation in a rapidly changing digital environment.”

The partnership with Wipro marks a fundamental step in Odido's digital strategy: from maintenance and optimisation to continuous innovation. With this approach, Odido can adapt its systems more quickly to changing customer needs, while operational costs decrease and service quality continues to rise.

SMEs still insufficiently protected
SMEs remain an attractive target for cybercriminals, because they do not always have the right resources or expertise to protect themselves adequately. cyan Guard 360 provides an accessible solution: a smart additional layer of security that immediately blocks simple but common attacks, such as phishing and malware, before they can cause any damage. 

Runs in the background 
As an additional layer of protection alongside existing antivirus programs, it forms the first line of defense against digital threats. Guard 360 runs in the background, requires no manual updates, and is immediately active on mobile devices. Thanks to AI technology specifically developed for the needs of SMEs, the security remains always up-to-date and effective. Installation is simple, usage is intuitive, and protection is constant. With this, Odido and cyan are setting a new standard for mobile cybersecurity in the Netherlands.

Thomas Kicker, CEO at cyan AG: “Our partnership with Odido is an important milestone in the rollout of cyan Guard 360. It’s a strong collaboration between a leading telecom provider and an AI-driven cybersecurity company, and we are proud to be able to protect Odido’s customers together.” 

Martijn Teekens, CCO Business at Odido: “At Odido, we believe that cybersecurity for SMEs should be both powerful and simple. With cyan Guard 360, we offer a solution that combines both: reliable protection without complexity. It is easy to roll out, simple to activate, and requires no technical knowledge from the user. This makes it a perfect fit with our mission to make technology accessible to everyone.” 

More freedom of choice 
In September last year, Odido revolutionized consumer internet with Klik&Klaar Internet. Now, with 5G Internet for Businesses, companies gain the same freedom to choose a connection that best suits their needs. Not every location in the Netherlands has access to fiber-optic or DSL connections, and installing cables isn’t always feasible — especially for businesses that change locations frequently. Thanks to Odido’s nationwide coverage, 5G Internet for Businesses keeps teams connected no matter where they operate, providing an alternative to traditional internet.

“The development of 5G Internet for Businesses aligns perfectly with Odido’s strategy to ensure everyone has access to a reliable, high-quality network,” says Martijn Teekens, Chief Commercial Officer Enterprise at Odido. “We’re offering business users a flexible solution that fits their needs — from construction managers on-site to cargo ships sharing live data about their position and load.”

Lightning-Fast 5G Network 
The ability to deliver an alternative is made possible by Odido’s robust 5G network, utilizing the 3.5 GHz frequency band. This band enables higher mobile speeds, even in areas where fiber and broad band speeds have not been available so far. The upgraded infrastructure, including the 3,5GHz frequency, also increases Odido’s data capacity by two to four times, paving the way for innovations like Klik&Klaar Internet and 5G Internet for Businesses.

Odido’s efforts have not gone unnoticed. Renowned speed-test organization Ookla recently named Odido the fastest 5G network in the Netherlands, while benchmark authority umlaut awarded the network its highest possible rating of "outstanding," ranking it among the top two mobile networks in the world.

How It Works 
For 5G Internet for Businesses, Odido collaborates with its partners to ensure optimal performance. Together, they provide hardware specifically selected to fully support Odido’s enhanced 5G Internet. The setup is simple: insert an Odido Business 5G Internet SIM card into the new 5G modem, and you’re ready to go. With 5G Internet for Business, up to 20 employees or devices can enjoy lightning-fast internet from one central location, with download speeds of up to 300 Mbps and upload speeds of up to 30 Mbps.

Businesses eager to be among the first to access 5G Internet for Business can sign up now via the dedicated website. Starting April 15, 5G for Business will be available to all business users. 

The Talkdesk Contact Center service is being implemented by Odido's trusted partner, Evolve IP. Timor Dehzad, Business Development Manager at Evolve IP EMEA concludes: “With the collaboration between Odido, Talkdesk and Evolve IP, we bring together the best of three worlds: Odido's reliable infrastructure, Talkdesk’s leading technology and Evolve IP’s implementation expertise. Together, we ensure that companies not only have access to the most innovative customer contact solutions, but that they are also seamlessly integrated into their existing processes. This partnership enables our customers to make a difference in customer experience, efficiency and capitalize on opportunities in AI."

New and extra protection
With Anapaya, Odido brings a unique and new service to the Dutch market, already successfully used by Swiss banks, for example. This protocol, SCION (Scalability, Control and Isolation On Next-generation Networks), offers a revolutionary approach to internet traffic. Unlike traditional internet protocols, SCION offers complete control over data flows. This means that information is transmitted exclusively via predefined, secure paths. Thanks to its multi-path routing functionality, the system can immediately switch to an alternative route in case of a disruption, ensuring continuous and reliable service. As a result, transmitted data is not only more secure but also more resilient, making SCION of great interest to vital sectors where security is especially important, such as the financial, healthcare, energy and government sectors.

“An exceptional addition to our service portfolio”
Odido's partnership with Anapaya underscores the telecom provider's ambition to support corporate customers in their digital transformation.

“SCION is an important addition to the existing security solutions we offer”, says Martijn Teekens, Chief Commercial Officer Enterprise of Odido Business. “We see that security is becoming increasingly important. With this new protocol we offer our enterprise customers an innovative and unique protection of corporate networks and Internet traffic.”

"We are thrilled to partner with Odido, the first internet service provider in the Netherlands to offer SCION connectivity," said Martin Bosshardt, CEO of Anapaya. "This partnership increases SCION’s reach to all users in the Netherlands. With Odido’s commitment to innovation and SCION’s next generation network architecture, we are setting a new standard for secure and future-proof internet services in the region."

More information about SCION can be found here.

With many years of experience in telecommunication, Robert Purdy is no stranger to our industry. He fulfilled various high-level positions at Truespeed, British Telecom Group, EE, O2 and Orange, and has extensive knowledge about the complex world of IT. Purdy has a proven track record of devising innovative technology solutions combined with a pragmatic implementation.  

Søren Abildgaard, CEO: ‘Lotta has been CIO at a very important moment for the organisation: the rebranding towards Odido. Her contribution has been valuable. Lotta chooses to step down and move back to Sweden, and we respect that. I want to thank her for her contribution to our company. With Lotta's departure, we welcome Robert. Has already proved himself during the last month. I have all the confidence that he will excel in bringing Odido's IT team forward and fulfill our ambitions to be the best network in Europe.’  

Last year, Odido decided to redefine the role of the Chief Technology & Information Officer. Given the high priority of both our networks and IT systems for the continuity and growth of Odido's business, the company allocates the responsibilities between to 2 directors – one for networks and one for IT. Purdy will be heading the IT department and will participate in the executive committee (ExCo) as a non-statutory company director.  

Lower costs and increased productivity 
By providing employees with a single business number for their mobile phone and Teams, they can seamlessly switch between devices without having to log in again to different applications. Users have a single call history, allowing them to take calls on any device and effortlessly switch between devices during a call. Moreover, the availability status is synchronized between Teams and the phone network, providing an overview of all business contact moments. 

The seamless integration between existing Teams environments and Odido's network is the only mobile integration supported by Microsoft 365. This renders external applications unnecessary. Central management of phone and Teams calls on one platform also reduces administrative costs for IT managers, as they only need to manage one system. Additionally, Teams Phone Mobile meets the highest security standards, allowing companies to rely on a secure communication environment.

Customized Total Solutions 
Martijn Teekens, Chief Commercial Officer Enterprise at Odido: "As a provider of customized total solutions, we aim to relieve entrepreneurial Netherlands of connectivity burdens so that they can fully focus on their own business operations. In order to deliver the best customer experience and service, we collaborate with reputable partners such as Microsoft to enable a new level of mobile integration. Thanks in part to our strong partner network, we once again succeed in being the first in the market to offer a connectivity solution, allowing us to better serve our business customers."

Hermien Roebersen, Partner Lead at Microsoft Netherlands, also welcomes the new opportunities that the collaboration between Microsoft and Odido brings: "With Teams Phone Mobile, organizations can provide their hybrid workers with a better mobile experience that meets the organization's security and compliance rules. Organizations can also reduce costs by consolidating technology. Thanks to Odido's experience with both Microsoft Teams telephony and fixed and mobile communication, they can bring communication together into an integrated experience.

More information can be found at: https://www.odido.nl/zakelijk/oplossingen/teams-phone-mobile.

Businesses are always evolving, and to respond optimally to ongoing changes, Odido offers tailor-made total solutions for the business market under the name Hello Business op Maat. This new mobile offering provides entrepreneurs and their employees the flexibility and freedom to customize the subscription themselves and adjust it monthly. This allows entrepreneurs to determine the contract duration themselves and integrate smart IT solutions, such as Business Essential or Microsoft Teams Telephony. As a result, they and their colleagues enjoy the flexibility to work wherever and whenever they want, on their preferred device. Entrepreneurs have the freedom to select the internet speed that is most suitable for their mobile network usage, ranging from 10 Mbit/s to the ultra-fast 5G internet of 1 Gbit/s. Additionally, Odido offers the option to adjust the subscription monthly.

Unprecedented data freedom
The new subscriptions not only offer unparalleled flexibility but also unprecedented data freedom. There is a choice of different bundles, ranging from unlimited calling with a data bundle to Data Only. For optimal freedom, employees can benefit from unlimited data with one of the four Unlimited subscriptions, including additional benefits such as international calling and internet usage in the EU, Turkey, Switzerland, and the United States with the Unlimited Plus or Premium bundle. The bundle size per employee can also vary, from 0 to 25 GB in increments of 1 GB. In addition, Hello Business op Maat offers six different contract terms, ranging from 1 to 60 months.

Premium Service
In addition to extensive options for data usage and speed, Hello Business op Maat also offers premium service. Entrepreneurs have access to a dedicated team of experts who support them in finding the best solutions tailored to the needs of the company. Through the online self-service portal, entrepreneurs have the opportunity to manage various matters themselves, such as viewing and paying invoices, activating and deactivating SIMs, and adjusting subscriptions. Martijn Teekens, Chief Commercial Officer Enterprise at Odido, emphasizes: “As an entrepreneur, you want all your employees to always be easily reachable and able to do their work optimally. You want everyone to always have enough data, but not incur unnecessary costs. And you want flexibility. Because if your business situation changes, you want to be able to adjust your subscription accordingly immediately. At Odido, we understand the dynamic nature of business like no other and with these tailor-made subscriptions, we once again demonstrate that it can be done differently.”

Operator Connect is Odido’s response to the growing demand for future-proof connectivity solutions that allow employees to work together in the best hybrid way. Staff working hybrid has increased significantly during and after corona and, as a result, organisations are constantly looking for work process optimisations. Adding landline phone numbers to Microsoft Teams, will improve communication with customers and relations and working together with colleagues will be easier. Employees can now decide when, how and on which device they can be reached. This ensures more efficiency and higher productivity.

Simple and cost-saving
Operator Connect can be activated quickly, be implemented independently and is easy for IT Managers to manage. Adding fixed phone numbers to users in Teams takes just a few clicks. As a result, organisations save on the high investment and maintenance costs of a physical PBX. Operator Connect is designed exclusively for Microsoft partners to accelerate innovation and link to future developments.

Total solutions
Léon Toet, Odido’s CCO B2B, explains: "It is our goal to be the Customer Champion of the business market. Our new positioning, as a provider of total solutions for the business market, involves cooperation with partners such as Microsoft. These parties are essential for serving our business customers in the best way. Hybrid working boomed in recent years. This new challenge to both employees and IT Managers of organisations calls for solutions that ensure employees work together in the best way. We are proud to be the first of the three national operators to offer a solution."

Hermien Roebersen, Partner Lead at Microsoft, is also pleased with the partnership of Microsoft and Odido: Microsoft Teams has become the most widely used application for hybrid work. Organisations that want to simplify ICT bring all forms of communication together in Microsoft Teams. Through their extensive knowledge and experience in fixed and mobile communication services Odido is a reliable partner for these organisations. Thanks to Operator Connect, Odido offers an easier way to deploy and manage Teams Telephony with improved support and reliability.

More information can be found at: www.odido.nl/zakelijk/oplossingen/operator-connect.