Odido informs customers of cyber attack

Odido has been subject of a cyber-attack which has impacted customer data. Odido deeply regrets this situation and is committed to limiting the impact of this incident and providing all necessary support for customers. Importantly, operational service delivery has not been affected; customers can continue to safely make calls, use the internet, and watch TV.

Based on the investigation, the incident concerns personal data from a customer contact system used by Odido. No passwords, call records or invoice data are involved.

Unauthorized access to the system was terminated as quickly as possible, and Odido has engaged third-party cybersecurity experts to assist in implementing additional security measures as part of its response.

Impacted individuals will receive an email directly from Odido as quickly as possible. Due to the volume, informing all affected customers may take up to 48 hours. In addition, Odido has reported the incident to the Authority for Personal Data.

Information page opened
Via the Odido website, those affected can find more information about this incident and ways to act themselves, in addition to the measures Odido itself is taking. The information can be accessed at https://www.odido.nl/veiligheid