Odido Business strengthens business communications with Cloud Telefonie

Odido today launches Cloud Telefonie, a new solution for business customers that combines cloud telephony with AI Voice and CRM integration. For many organisations, customer contact can still be challenging. Customers may be left waiting or call outside business hours, while employees spend valuable time looking up information across different systems. Cloud Telefonie brings connectivity, AI Voice and customer data together in one solution, helping customers get the right support faster while giving employees more time for conversations where their expertise and personal attention matter most. 

Technology that works together 
Improving customer contact is not simply about automating individual tasks. It is about making telephony, AI Voice and customer data work together as one. Odido is making this possible with Cloud Telefonie, in collaboration with Dstny, a provider of cloud business communications and connectivity. By combining the technology of Sainer and Red Cactus, organisations can improve both their accessibility and the processes behind every customer interaction, allowing employees to focus on the conversations where they can add the most value. 

Always an answer, even outside business hours 
With Cloud Telefonie and Sainer's technology, incoming calls can be recognised and handled immediately. The AI Voice Agent can answer questions, carry out actions or route callers to the right employee. This also means customers can receive assistance outside regular business hours, when employees may not be available. 

The AI Voice Agent also works in the background when an employee handles the call themselves. It can provide relevant information, such as content from a knowledge base, during the conversation, helping employees find the information they need without having to search for it themselves.  

The right context for every conversation 
With Cloud Telefonie and Red Cactus technology, incoming calls can be connected directly to an organisation's CRM system. As soon as the phone rings, the relevant customer record appears automatically, including previous interactions and other relevant information. 

Information from the conversation can then be captured automatically and turned into a summary, action point, support ticket or even an appointment. This reduces administrative work and gives employees more time to focus on the customer. 

Jilles Limburg, Chief Commercial Officer Enterprise at Odido, says: "For many organisations, customer contact is still sometimes seen as a cost rather than an opportunity. With Cloud Telefonie, we want to change that. Technology can take repetitive tasks off employees' hands, giving them more time to focus on what they do best. We see that as an important part of the future of business communications. AI does not have to make customer contact less personal. By taking care of routine tasks, it can actually create more room for genuine attention. That is how we keep technology human." 

Built through collaboration 
Odido believes in the value of collaboration. By combining the telephony infrastructure of Odido and Dstny with the specialist technology of Sainer and Red Cactus, organisations can bring together the different elements of customer contact in a single solution. This gives businesses the tools to make their communications more accessible, connected and efficient.