Odido named Most Customer-Friendly Telecom Company in the Netherlands

Odido has been declared the Most Customer-Friendly Telecom Company in the Netherlands by MarketResponse. With a score of 8.03, Odido is also the only telecom provider in the national top 10 of most customer-friendly companies. This prestigious award confirms Odido's dedication to becoming and remaining the undisputed customer champion of the Netherlands. Alongside Odido, Ben and Simpel were also nominated by MarketResponse. Simpel finished second, while BEN came fourth.

Every year, MarketResponse monitors the performance of Dutch organizations in terms of customer friendliness and presents this award. Odido aims to elevate customer friendliness to a new level by placing the customer at the center of all its business activities. This award confirms that the telecom provider is on the right track to truly fulfill its ambition of becoming the customer champion. Odido also won the award in 2023 and 2021, when it was still known as T-Mobile.

Customer satisfaction top priority 
Tisha van Lammeren, Chief Commercial Officer Mass Market at Odido: “At Odido, our top priority is customer satisfaction. We genuinely want to be there for our customers; we want to do things differently from the rest of the industry. Therefore, this award is a tremendous appreciation for our focus on customers and demonstrates that our efforts are paying off. We are incredibly proud of our employees who dedicate themselves wholeheartedly every day to serve our customers as best as possible, whether in our stores, through customer service, or via our app. This award motivates us all to keep going because good can always be better.”

Human contact always comes first 
Francoise Clemes, Chief Operating Officer at Odido: “Customer satisfaction in the telecom sector is generally lower than in other sectors. We want to change that with Odido. Therefore, we strive daily to provide the best customer experience in the Netherlands by always putting the customer first. We do this by prioritizing human contact and being available well beyond office hours. We are very pleased to see that our efforts are being rewarded.”

'Outstanding' network 
Earlier this year, Odido's network was already awarded by benchmark organization umlaut. They named Odido's fixed internet services the best in the Netherlands. With the highest score among all national operators, Odido offers the most consistent internet experience in the country. Odido's mobile network was once again recognized as globally leading this year, with the predicate 'outstanding' and a place in the global top three. These two awards, along with MarketResponse's, demonstrate that Odido ranks among the top in the Dutch telecom industry.

About MarketResponse 
MarketResponse conducts an independent national survey on the customer friendliness of Dutch organizations annually. It is the largest, longest-running, and independent Dutch public survey on customer friendliness. In total, around 50,000 customer evaluations are collected over a year. The evaluations are divided into ten sectors, each with its own sector winner.