Odido now offers customer contact solution from Talkdesk for the enterprise market

Today Odido offers a new solution for enterprises to make customer contact smarter and more efficient. Through Talkdesk's AI-powered Cloud Contact Center, business users will have access to generative AI-powered customer service solutions to help customers even faster and more efficiently. To this end, Odido is partnering with Evolve IP, which takes care of the implementation from A to Z for large enterprise customers. Thanks to the cooperation with Talkdesk, a leading provider in the field of customer contact services, Odido can serve its customers even better with AI-driven interactions.

A better customer experience using generative AI
Generative AI takes customer contact to the next level. Talkdesk's solutions help employees find answers faster so they can serve customers better and faster, and it also helps improve processes and services allowing companies to better respond to customer questions and needs. Smart AI chatbots solve common problems independently, freeing up employee time to focus on more complex tasks and other valuable customer interactions. In addition, Talkdesk's generative AI analyzes customer conversations and provides insight into recurring questions and problems. Talkdesks' solutions also proactively suggest optimizations to deliver even better service.

Odido opts for quality and vision with Talkdesk
In its ambition to support business customers in their digital transformation, Odido chooses a service provider known for its quality and vision in the field of generative AI. Talkdesk not only stands out in its underlying technology and AI systems, it also offers users even more ease of use through its modern User Interface.

A valuable collaboration
Thanks to this partnership with Evolve IP, Odido can now offer a customer contact center solution. Talkdesk is a global provider of artificial intelligence (AI)-based customer experience (CX) technology for companies of all sizes.

"With Talkdesk, we offer a scalable omnichannel Contact Center solution that perfectly meets the needs of businesses," said Martijn Teekens, Chief Commercial Officer Enterprise at Odido Business. "Talkdesk's strong and progressive position, together with our excellent connectivity and integrations, form a strong solution for medium and large enterprises in the Netherlands."

The new solution offers numerous benefits, including an enhanced customer experience, reduced workload for contact center staff, greater efficiency and significant cost savings.

“Customer experience is a key factor in building brand trust and loyalty”, adds Niall Madden, regional vice president of channel, EMEA at Talkdesk. “Odido understands this better deeply. With Odido's robust infrastructure and leading technology from Talkdesk, we now offer businesses the Contact Center solution that helps them achieve their CX goals.”

The Talkdesk Contact Center service is being implemented by Odido's trusted partner, Evolve IP. Timor Dehzad, Business Development Manager at Evolve IP EMEA concludes: “With the collaboration between Odido, Talkdesk and Evolve IP, we bring together the best of three worlds: Odido's reliable infrastructure, Talkdesk’s leading technology and Evolve IP’s implementation expertise. Together, we ensure that companies not only have access to the most innovative customer contact solutions, but that they are also seamlessly integrated into their existing processes. This partnership enables our customers to make a difference in customer experience, efficiency and capitalize on opportunities in AI."