Odido wins Telecompaper Customer Choice Award 2025

Odido has been named winner of the Telecompaper Customer Choice Award 2025 in the Broadband category. The award was presented during the annual Telecom Insights Congress and is based on independent research among more than 4,000 consumers conducted by market research firm Telecompaper. The award confirms Odido's commitment to putting the customer first. 

People first
At Odido, everything revolves around people. Odido therefore wants to take customer friendliness to a new level by putting the customer at the center of all its business activities. This is reflected in the service, but also in technological innovations such as Klik&Klaar Internet and SimWallet, which give customers more freedom of choice. This award confirms that the telecom provider is on the right track to achieve its ambition of customer champion.

Telecompaper's Customer Choice Awards are based on extensive research into customer loyalty and attraction among switchers. The score combines the retention of existing customers with the ability to attract new customers, thus providing insight into brand preferences and providers' position relative to their competitors.

Odido is proud of this recognition. The telecom company strives to offer the best customer experience in the Netherlands and sees this award as a confirmation of the chosen course. Tisha van Lammeren, Chief Commercial Officer of Odido accepted the award and commented enthusiastically, “At Odido we want only one thing: to really put the customer first. This recognition is a great compliment for the daily work of our employees and motivates us every day to get even better.”

About Telecompaper
Based in Houten, the Netherlands, Telecompaper is the knowledge partner of the telecom and streaming services industry. Offering daily news, research and analysis, Telecompaper helps marketers, strategists, product managers, analysts and researchers understand the latest developments in the telecom market.

About the Customer Choice Awards
The Customer Choice Awards show which telecom providers perform best in terms of customer loyalty and attractiveness among switchers. What is unique about these awards is that the leading factor is not customer satisfaction or market share, but the question: "If you could choose again today, which brand would you select? The score combines retention of existing customers and the ability to attract switchers against a provider's current position within the market. The survey is based on a representative sample of 4,000 consumers in the Netherlands.